Return & Refund Policy

Effective date: July 19, 2026

We want every family to feel good about every dollar they spend with Fastpitch Authority. This policy covers both sides of what we sell: FPA services (evals, verifications, memberships, events) and physical FPA gear. If something's ever wrong, tell us — we fix mistakes fast.

Part 1 — FPA Services

Digital Services (Evaluations, Video Verification, Direct Connect)

  • Our staff begins work when you order. Once review or delivery has started, these services are non-refundable, except where required by law.
  • Ordered by mistake or ordered twice? Contact us before our review begins and we'll cancel and refund in full.
  • Video Verification includes one free re-film if your submission can't be validated — we'll tell you exactly what to fix. A submission that can't be validated after the re-film is not verified and is not refunded; the review work is what you purchased.

Memberships

  • Memberships are annual. If you join and change your mind, contact us within 7 days of purchase — if the membership's paid benefits haven't been used (no showcase credit redeemed, no member discount applied), we'll refund it in full.
  • After 7 days or once benefits are used, memberships are non-refundable but run through the end of their term.
  • Remember: memberships never affect rankings — canceling one never hurts a player's board position.

Events & Showcases

  • You cancel 14+ days before the event: full credit toward any future FPA event or service, or a refund minus a $10 processing fee. Under 14 days: credit only. No-shows are not refunded or credited.
  • We cancel (and don't reschedule): your choice of full refund or full credit — automatically offered.
  • Weather: outdoor events may be delayed, rescheduled, or relocated. If a rescheduled date doesn't work for you, your registration converts to full credit.
  • Registrations are for the named player and aren't transferable to another athlete without our written approval.

Part 2 — Physical Products (FPA Gear & Merchandise)

The Short Version

30 days, unworn, tags on — and if we got it wrong, everything's on us.

Returns

  • You have 30 days from delivery to start a return on physical products.
  • Items must be unworn, unwashed, and in original condition with tags attached. Try a jersey on? Fine. Play a doubleheader in it? That one's yours now.
  • Final sale items can't be returned: clearance items marked final sale, and anything customized or personalized — player names, numbers, or custom team orders.
  • For hygiene, opened water bottles and similar personal-use items can only be returned if defective.

How to Start a Return

  1. Email Support@FastpitchAuthority.com with your order number, the item(s), and the reason — photos help if something's wrong.
  2. We'll reply with return instructions and the return address within one business day.
  3. Ship it back. Please use a tracked method — we can't refund packages that never arrive.

Refunds

  • Once your return arrives and passes inspection, we refund your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
  • Original shipping charges are non-refundable, and return shipping is on you — unless the return is our fault (see below), in which case every penny is ours.

Wrong, Damaged, or Defective Items — Our Fault, Our Dime

If your order arrives damaged, defective, misprinted, or just plain wrong, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund — including all shipping — and a prepaid return label if we need the item back. No hoops.

Exchanges

Need a different size? Fastest route: start a return for a refund and place a new order so your size doesn't sell out while the mail moves. Or email us — if we have your size in stock, we'll hold it while your return travels.

Lost or Stolen Packages

If tracking shows delivered but nothing arrived, give it 48 hours (carriers mark early sometimes), check with neighbors, then contact us — we'll open a carrier claim and make sure you're taken care of.

Questions

Anything unclear, or a situation this page doesn't cover? Contact us or email Support@FastpitchAuthority.com with your order number. We answer every message, usually within one business day — and when we make a mistake, we make it right. Full terms in our Terms of Service.